Why Deck Quotes and Sales Experiences Can Be So Different

If you’ve recently looked into building a deck, you may have noticed something confusing - not just the difference in price between contractors, but the difference in how companies sell their projects.

Over the past few years, several customers have told me about experiences with deck companies that involved long sales presentations, large upfront deposits, and pressure to sign contracts on the spot. That approach works for some companies, but it’s important for homeowners to understand how different business models operate before committing to a major project.

A deck is a big investment, and you should feel comfortable with both the price and the process.

Large Deposits vs Scheduling Deposits

One thing customers often mention is being asked for a very large down payment just to secure a spot on the schedule. Depending on the size of the project, that can mean tens of thousands of dollars upfront.

Different companies structure payments differently. Some larger operations rely on bigger deposits because they manage multiple crews, sales staff, and high project volume.

At TBC Decks, I take a different approach. I typically ask for a small scheduling deposit (usually around $1,000) with payments tied to project progress. This keeps risk lower for the homeowner and ensures accountability throughout the build.

The Sales Process Shouldn’t Feel Rushed

Another thing I hear from customers is that some companies use long, structured sales presentations designed to end with a signed contract that same day.

Building a deck isn’t like buying a household appliance. It’s a permanent addition to your home. Homeowners should feel comfortable taking time to think through materials, design, budget, and contractor choice.

A good contractor should be confident enough in their work and reputation to give you space to make the right decision.

Who Is Actually Building Your Deck?

This is one of the most important questions homeowners can ask.

Many high-volume companies operate using subcontracted installation crews. That model allows them to build more decks at once, but it can also create distance between the homeowner and the person responsible for the craftsmanship.

At TBC Decks, the person you meet during the estimate is the same person designing and building your deck. That direct connection keeps communication simple and helps ensure the finished product matches the original plan.

Choosing the Right Builder

There isn’t just one “right” way to run a deck-building company. But there is a right way for each homeowner.

Before signing a contract, it’s worth asking:

• How is the payment schedule structured?

• Will I have time to review the proposal?

• Who will actually build the deck?

• How are problems handled if they arise?

  
  

A deck should be something you enjoy for years, not something you rushed into.

Building fewer projects with a focus on quality, communication, and durability has always been the goal at TBC Decks. And the right customers usually appreciate that difference.